Frequently Asked Questions
Everything you need to know about our anti-theft bags, shipping, and security features.
What makes Pacsafe bags different from regular fashion backpacks?
Pacsafe integrates patented anti-theft technology, such as eXomesh slashguards, RFIDsafe blocking pockets, and TurnLock security hooks, into stylish designs to protect your valuables from pickpockets and identity thieves.
How do I clean and maintain my Pacsafe product?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this may damage the internal security wiring and water-repellent coatings.
What is your return policy for international orders?
We offer a 30-day return window for all unused products in their original packaging with tags attached. Please note that return shipping costs for international orders are the responsibility of the customer.
Does my bag come with a warranty?
Yes, all Pacsafe products are covered by a 2-year limited warranty against manufacturing defects in materials and workmanship, ensuring your peace of mind with every purchase.
How long does shipping usually take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by location but generally range from 10-21 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer interest-free installment plans through Klarna and Afterpay in select regions.